Privacy Policy

We collect only what the property needs to run your stay:

• Account details — name and email address, used to sign you in and identify you to your camp team.
• Stay details — arrival and departure dates, tent or room, the staff assigned to you, and your itinerary.
• Guest profile — optional information you or the property adds: date of birth, nationality, preferred language, party size, and emergency contact.
• Preferences — including dietary requirements and allergies, so the kitchen and your host can cater to you safely.
• Messages and requests — conversations with camp staff and any service requests or bookings you make in the app.
• Device notification token — if you enable push notifications, so we can alert you to replies and booking updates.
• Diagnostics you submit — if you send feedback from inside the app, we receive your message along with the app version.

We do not collect payment card details, location data, contacts, photos, or advertising identifiers. We do not use third-party analytics or advertising SDKs, and we do not track you across other apps or websites.

Your information is used to operate your stay: to show your itinerary, to route messages and requests to the right staff member, to honour your dietary and accessibility needs, and to send notifications you have opted into. We do not sell your information, and we do not use it for advertising or profiling.

Staff at the property hosting your stay — your assigned host, guides, and the camp’s managers — can see your profile, stay, preferences, and the conversations you have with them. Guests cannot see other guests, and staff at one property cannot see guests of another.

Our infrastructure providers process data on our behalf under contract: Supabase (database, authentication, and file storage), Vercel (dashboard hosting), Apple (push notification delivery), and OpenWeatherMap (weather for the camp’s location — it receives coordinates only, never your personal information).

Staff may use an AI assistant to help draft replies to guests. When they do, the relevant conversation and guest preferences are sent to Anthropic for that purpose and are not used to train models. Guests are never shown AI features.

Guest records are retained by the property for as long as it maintains the guest relationship, and are deleted on request. Message history remains available to the property after a stay ends so it can honour returning guests’ preferences.

You can delete your account from inside the guest app, under Profile → Personal information → Delete my account. It takes effect immediately and cannot be undone.

Deleting removes your sign-in and your personal details: your name, email address, date of birth, stated preferences, and the content of messages you sent. What remains with the property is the operational record of the stay itself — the dates, the tent, the bookings — with your identity removed from it. Properties keep that for their own accounting and guest-safety obligations, and once stripped of your details it no longer identifies you.

If you cannot reach the app, use our contact form from the address on the account and we will do it for you.

You can review and edit your profile and preferences at any time from the Profile tab. You can turn push notifications off in your device settings.

To request a copy of your information or correct it, reach us through our contact form or ask any member of the camp team. We will respond within 30 days.

Data is encrypted in transit and at rest. Access is restricted per property and enforced at the database level, so a request for another property’s data is rejected by the database itself rather than only by the app.

The app is intended for adults booking and managing a stay. We do not knowingly create guest accounts for children under 13. A child travelling as part of a party appears only as a name on the booking, entered by the accompanying adult or the property.

If we make a material change to this policy we will update the date above and, where the change affects how we use your information, notify you in the app.

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