Support

Guest accounts are created by the camp, not by you — there is no public sign-up. If you have not received your invitation, ask the camp’s front desk to resend it, or tap Request a login on the sign-in screen and we will email you a link if your address matches a stay.

Invitation links expire for security. If yours has, request a new one rather than reusing the old email.

Everything you see is entered by the camp, so the fastest fix is to message them in the app — the thread on the Messages tab reaches your team and the front desk. If the app itself is misbehaving (a booking that will not confirm, a screen that will not load), write to send us a note.

In the guest app, open Profile → Personal information → Delete my account. This removes your sign-in and your personal details — name, email, date of birth, preferences and the content of messages you sent.

The camp keeps the operational record of the stay itself (which tent, which dates, which bookings), with your identity removed from it. Camps are required to retain that for their own accounting and guest-safety obligations, and it no longer identifies you. Deletion is immediate and cannot be undone.

If you cannot reach the app, send us a note using the address on the account and we will do it for you.

The camp dashboard is at app.cuesafari.com. Your owner or manager can invite teammates, set roles, and reset access from the Team page. For anything else — a property that needs setting up, staff who cannot sign in, data that looks wrong — write to send us a note.

What we collect and why is set out in the Privacy Policy. To request a copy of your data, or to raise anything about how it is handled,send us a note.